Shipping policy
Order Processing
All orders are processed within 1–5 business days after your payment is confirmed.
Once your order has been processed, you will receive a confirmation email with tracking information as soon as your package ships.
Please note: Orders are not shipped or delivered on weekends or holidays.
Shipping Time
We partner with reliable global carriers to ensure safe and timely delivery.
Estimated delivery times vary depending on your location:
| Region | Estimated Delivery Time |
|---|---|
| United States, Canada | 7–15 business days |
| United Kingdom, Europe | 8–18 business days |
| Australia, New Zealand | 8–15 business days |
| Asia | 7–15 business days |
| Rest of the World | 10–25 business days |
These are estimated timeframes only. Shipping delays may occur due to customs, weather, or high seasonal demand (e.g. Christmas).
Tracking Your Order
Once your order ships, you will receive an email with a tracking number.
You can track your package directly through our website or on the carrier’s official tracking portal.
Please allow 3–7 days for tracking information to update after shipment.
Shipping Fees
We offer Free Worldwide Shipping on most orders.
In some cases, express shipping options may be available at checkout for an additional cost.
Customs, Duties & Taxes
Your order may be subject to import duties or taxes (including VAT) once it reaches your destination country.
These charges are the responsibility of the customer, as we have no control over these fees and cannot predict their amount.
Please check with your local customs office for more information before placing an order.
Wrong Address Disclaimer
It is the customer’s responsibility to ensure that the shipping address entered at checkout is correct.
If you made an error, please contact us within 24 hours of placing your order.
Once the package has been shipped, we cannot change or reroute it.
Lost / Stolen Packages
We are not responsible for lost or stolen packages confirmed as delivered to the address entered for an order.
If this happens, please contact your local postal service and provide your tracking number for assistance.
Delayed or Missing Packages
If your order hasn’t arrived within 45 days, please contact our support team at [your@email.com
] with your order number.
We’ll investigate and, if necessary, send a replacement or issue a refund.
Holiday Season Notice 🎄
During high-demand seasons (Black Friday, Cyber Monday, Christmas), processing and delivery times may be slightly longer than usual.
We recommend ordering early to ensure your gifts arrive on time!
Contact Us
If you have any questions about your order or shipping, feel free to reach out:
📧 Email: info@lovepaws.us
We’re always happy to help!